cd44 bat Privacy Policy

1 Introduction and Applicability

This Privacy Policy ("Policy") governs the processing of personal information between the authority operating the cd44 bat platform ("we", "our", or "cd44 bat") and any individual using any service on this platform ("you", "user").

By using our services through the cd44 bat website, mobile application, or any other digital channel, you automatically agree to the terms of this Policy. If you do not agree with any part of this Policy, please do not use our services.

This Privacy Policy must be read together with our Terms and Conditions, as both documents together form the legal basis of the agreement between you and us. In the event of any conflict, this Privacy Policy shall apply.

2 Information We Collect

cd44 bat collects various types of information, broadly divided into two categories: information you provide directly and information collected automatically.

2.1 Information You Provide

When registering an account, completing a transaction, or using support services, you provide the following information directly to us:

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Valid email address
• Mobile number (Bangladeshi number)
• Payment information related to bKash, Nagad, Rocket, or bank accounts
• Any other information you voluntarily provide

2.2 Automatically Collected Information

When you visit our platform or use our services, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Your activity and navigation history on the platform
• Login time, session duration, and transaction timestamps
• Information collected through cookies and similar tracking technologies
• Referral source and affiliate tracking information

2.3 Information Received from Third Parties

In some cases we may also receive information from legitimate third parties, such as identity verification agencies, payment processors, and our affiliate partners. This information is always collected on a legal basis and in compliance with applicable regulations.

3 Purpose of Using Information

cd44 bat uses collected information for the following lawful purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, cashback, and VIP rewards
• Storing gaming history and balance

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Detecting and investigating suspicious transactions
• Meeting Anti-Money Laundering obligations
• Preventing the operation of multiple accounts

3.3 Communication and Support

• Providing 24/7 customer support via live chat and email
• Sending important account information and transaction notifications
• Sending promotional information with your consent

3.4 Product Development and Analysis

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Analyzing service demand and usage patterns

We never use your information for purposes outside this list. Analyzing your gaming behavior in accordance with our Responsible Gaming guidelines is also one purpose of using your information, so that we can identify signs of problem gambling at an early stage.

4 Information Storage and Cybersecurity

cd44 bat applies industry-standard security measures to keep your personal information safe. Our technical and administrative security framework is as follows:

4.1 Technical Security

• SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted.
• Data Encryption: Sensitive stored information (passwords, payment details) is protected with strong encryption algorithms.
• Firewall and Intrusion Detection System: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Vulnerability testing is conducted regularly through third parties.

4.2 Data Retention Period

We retain your information for as long as:

• Your account remains active
• Required to meet legal obligations (generally up to 5 years after account closure)
• Any dispute resolution or legal claim process is ongoing

Once the specified period has passed, information is securely deleted or anonymised.

4.3 Administrative Security

Only authorized staff may access your information on a need-to-know basis. All staff are bound by confidentiality agreements and receive regular training.

5 Sharing Information with Third Parties

cd44 bat does not sell your personal information. However, in certain specific cases we may share information with third parties:

5.1 Service Providers

Trusted third parties that assist in operating our services — such as payment processors (bKash, Nagad, Rocket, and banking partners), identity verification agencies, IT infrastructure providers, and game software suppliers — use information only in accordance with our instructions and are also bound by confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, legitimate requests from government agencies, or applicable law. In such cases we provide only the minimum information necessary.

5.3 What We Do Not Do

• We do not sell or rent your information to third parties
• We do not share your information with other companies for marketing purposes
• We do not give your information to third parties without your consent (except where legally required)

6 Cookies Policy

The cd44 bat website and app use cookies and similar tracking technologies.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login state, ensure security, and operate core functions — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences, session settings, and personalized experience.
• Analytical Cookies: Measure platform usage to help improve our services.
• Marketing Cookies: Used to display relevant advertisements with your consent.

6.2 Cookie Controls

You can accept or reject cookies in your browser settings. However, disabling essential cookies may affect some important functions of the platform.

7 Your Rights

As a cd44 bat user, you have the following rights:

7.1 Right to Access Information

You have the right to know what information we hold about you and how it is used. You can contact our support team to request a copy of this information.

7.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can request a correction. Most information can be updated directly from your account settings.

7.3 Right to Delete Information

In certain circumstances you can request deletion of your personal information. However, information required to meet legal obligations may not be possible to delete.

7.4 Right to Restrict Processing

You can request that your information be used in a limited way for specific purposes, particularly for marketing communications. Let our support team know and we will stop marketing messages.

7.5 Right to Data Portability

You can request the information we hold about you in a structured, commonly usable format.

To exercise these rights, contact our support team via live chat or email. We are required to respond to your request within 30 days.

8 Protection of Minors' Information

cd44 bat strictly refrains from providing services to anyone under 21 years of age. We never knowingly collect personal information from minors.

Age verification is a mandatory step during account registration. If we learn that a minor has opened an account on our platform, that account will be immediately closed and all related information deleted.

If a parent or guardian suspects their child is using our platform, please contact us immediately.

9 Changes and Updates to This Policy

cd44 bat reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue using the platform after any changes, you will be considered to have agreed to the revised policy. You are advised to read the policy regularly.

10 Contact & Complaint Resolution

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

10.1 Contact Methods

• Live Chat: Active 24/7, support available in both Bengali and English
• Email: [email protected]

10.2 Response Time

We process all privacy-related requests within 30 business days. Urgent security matters are resolved on a priority basis.

10.3 Related Pages

To better understand your rights and your relationship with cd44 bat, you can read our detailed information about cd44 bat. Our Frequently Asked Questions (FAQ) section will also be helpful for answers to common questions.